Terms of Use

By using this site (and on case purchasing an item) you agree to all terms stated in our Policies section.

Please read carefully all of our terms before making a purchase or any other action.

Privacy Policy

In order to complete orders we receive the following data: name, physical address and email address. These data are securely stored and not distributed to any third parties other than the necessary ones, such as shipping carriers and providers. We do not receive and therefore do not store, sensitive information such as credit card information, as they are handled in the secure environments set up by Paypal and other Banks.

Payment
Payment is carried out currently only through Paypal and it is due immediately after purchase.
It is possible to complete a purchase through the Paypal platform without having an account, but only a valid credit card.
Reservation on items is possible, but it cannot exceed the period of 3-4 days. Contact us for more info on the item(s) you are interested in.
Cancellations

Orders are processed as soon as possible after purchase and in some cases packaged right away (depends on time of order and availability).

Orders can be cancelled and fully refunded in a period of 5 hours after purchase on the condition that the item has not shipped.

Returns & Refunds

If you are not satisfied with an item or having difficulties with it’s use, we would appreciate informing us about it! We would be happy to assist.

Returns and Refunds are eligible only if:

  • the item(s) is in the same condition as delivered
  • a return is requested in no more than 14 days after the time of package arrival
The price of an item is fully refundable but, because we ship internationally it is not possible to refund shipping costs, except of course in cases where we have made a shipping error.

The customer is also responsible for the return’s shipping costs.

Please note that returns & refunds do not apply to custom orders and digital items.

Shipping

We ship Internationally.

Our default shipping method is Registered First Priority Post – Air Mail and is being carried out by Hellenic Post. Tracking code is provided by default for all items and emailed to you as soon as an order has been shipped.

Shipping rates are calculated automatically during checkout and based on the total weight of items in the cart. Buying more items together results to cheaper shipping.

We ship to the Shipping Address that is provided during checkout and not the Billing Address (unless they are the same). This means that there is the option to purchase and send a gift directly to it’s recipient. Write us a note or contact us if you wish for special wrapping or notes to be included.


Customers outside of Greece and EU are responsible for any customs fees or import duty taxes.

Our location is in Greece, so shipping takes some time to most places. Please note that delays by customs can alter the numbers below considerably.

Estimated Delivery Times

  • Greece: up to 5 days
  • Europe: up to 8-10 days
  • US, Canada, Australia and the rest of the world: 2-3 weeks

If you do not receive your package or any notification about it for a period over 40 days, contact us.

Packaging & Gift wrapping

Our packaging is as unique as the items we offer. Rarely do any two packages look the same. We prepare each order carefully to keep all items intact and try to use environmentally friendly materials whenever we can.

Even though our normal packaging looks like gift wrapping already, if you purchase an item intended for a gift and you would like special wrapping or a note accompanying it, do not hesitate to let us know on the notes section during checkout, or by contacting us, immediately after purchase. In the contact form make sure to include your name and order ID.

Intellectual Property

Content that is generated by Über den Traum, which includes but does not limit to: Über den Traum logos, knitting & crochet patterns, instantly downloadable digital items (eg cards, tags, templates), images and text, is licenced under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Commercial use of our work is not allowed, but we do encourage share alike adaptations. Attribution is obligatory in all cases. Credit must be given to www.uberdentraum.com.

Please contact us if you have any questions or request.